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Category Archive for 'Technology'

Wireless has Changed!

Wireless access on campus has changed.  AirWes is offline and there is no longer unencrypted wireless available.  For your convenience, please take a moment to download or print the instructions you will need which can be found here:  http://www.wesleyan.edu/its/wireless/

HelpDesk staff will be available to assist you, but lines could become long.  Any preparation you can do in advance will help make the process smoother.

Note that you can connect to wesguest in order to access the instructions for wesstudent.  However, please note that wesguest has very limited bandwidth available for students and is not designed for regular student use.  You will be very frustrated if you try to use wesguest for normal use.  Please use the encrypted wesstudent network.

We are in the process of adding wireless access points to several dorms on campus, particularly where there will be an increased number of students.  Much of this work is being completed in the coming two weeks.

PC/Windows users are reminded to make sure your system is current with updates and patches to reduce downtime getting online.

Immediate, live, expert support for “how to” questions on Macintosh products, Microsoft Office applications, Adobe applications, Eudora, mobile devices (iPhone, Blackberry, Droid, etc), and many more.

WesSupport can be reached at x4357 (HELP)

WesSupport is for common third party applications in use by Wesleyan. WesSupport cannot provide assistance for custom Wesleyan applications such as EPortfolio, WFS, PeopleSoft, Millennium or any other applications customized for or written by Wesleyan.

Immediate, live, expert support for “how to” questions on Macintosh products, Microsoft Office applications, Adobe applications, Eudora, mobile devices (iPhone, Blackberry, Droid, etc), and many more. 

WesSupport can be reached at x4357 (HELP)

WesSupport is for common third party applications in use by Wesleyan.  WesSupport cannot provide assistance for custom Wesleyan applications such as EPortfolio, WFS, PeopleSoft, Millennium or any other applications customized for or written by Wesleyan.

Because of the schedule for reading days and finals, ITS Help Desk has modified hours. Please take note of the following hours for service:

  • 12/18/09 Friday 10 a.m. – 5 p.m.
  • 12/19/09 Saturday CLOSED
  • 12/20/09 Sunday 5 p.m. – 8 p.m.
    Note the earlier hours for Sunday.
  • 12/21/09 Monday 10 a.m. – 10 p.m.
  • 12/22/09 Tuesday 11 a.m. – 6 p.m.

http://helpdesk.wesleyan.edu/

Mandatory 10-Digit dialing for local calls will begin November 14, 2009, in preparation for next year’s implementation of new area codes.

Some Quick Facts about this change and its impact in the way we dial local calls in Connecticut:

  • You should start dialing 10 digits for local calling now.
  • You still need to dial “9” for calls outside Wesleyan
  • 10 digit dialing will have no impact on the cost of calls.
  • There is no change to making calls within Wesleyan (extension to extension)
  • There is a change to calling our local associates once this change takes effect.
  • For example, if you formerly dialed “523-xxxx” to reach a local number, you’ll need to dial “860-523-xxxx” to complete the call.

The Department of Public Utility Control adopted the dates and procedures for the beginning of a switch to 10-digit dialing for local telephone calls. The switch to 10-digit local dialing is necessary in advance of the need for new area code(s), which will shortly be necessary in Connecticut. TEN-DIGIT DIALING FOR LOCAL CALLS REQUIRES THE USE OF THE AREA CODE BEFORE THE TELEPHONE NUMBER. Callers will continue to dial 1 for toll calls only. No calling areas, rates or charges are affected by this change. Mandatory 10-Digit dialing for local calls will begin November 14, 2009, in preparation for next year’s implementation of new area codes.

TelevisionIf you are interested in subscribing to cable television service and have not yet been in contact with AT&T, please note that a representative will be on campus to take your order on the following days. If you are going to share the service with someone with whom you will be living, only one of you needs to contact AT&T. The information to bring with you includes your social security number and the address of your campus housing, including unit number (if applicable).

  • Tuesday, September 1 9:00-3:00 Fayerweather
  • Wednesday, September 2 11:00-4:00 Cardinal Technology Center, Usdan
  • Thursday, September 3 11:00-4:00 Cardinal Technology Center, Usdan
  • Friday, September 4 11:00-4:00 Cardinal Technology Center, Usdan
  • Wednesday, September 9 11:00-4:00 Cardinal Technology Center, Usdan
  • Wednesday, September 16 11:00-4:00 Cardinal Technology Center, Usdan
  • Wednesday, September 30 11:00-4:00 Cardinal Technology Center, Usdan

Any questions, please contact the AT&T representative at 860-685-4499. For more information, go to http://www.wesleyan.edu/its/resnet/cabletv.html.

Through an agreement with Wesleyan University, students may subscribe with AT&T to provide cable television service to their residential unit. The U-Verse 100 package costs $49 per month, and additional set-top boxes (to be able to access the cable service in more than one room) cost $7 per month. Upgraded packages are also available. Interested students should call 860-685-4499, and leave your name and phone number, and best times to reach you. A representative from AT&T will call you to obtain the necessary additional information. If you plan to share the cable service with someone with whom you will be living, only one of you needs to contact AT&T. If you already gave your name and number to the AT&T representative during room selection, you do not need to call, unless you have not yet heard from them.

In order to have your cable hooked up prior to your arrival on campus, you must call the number above by August 7. Requests for service received after that date will be scheduled after students arrive, and you will need to be present for the technician to do the installation.

For more information, go to http://www.wesleyan.edu/its/resnet/cabletv.html. Additional questions may be sent to videoservices@wesleyan.edu.

The WSA-ITS Committee is pleased to announce that the transition to Google Apps for Education has been approved and will go online for the start of the spring semester. Google Apps will give students many new options in their digital lifestyle, including expanded e-mail capacity, calendaring, and digital collaboration.

Wes Google Apps email will not affect your email address.  Your address will continue to be user@wesleyan.edu.  Your Wes Google account will not have ads and will be accessible via ePortfolio and a Wesleyan Google Apps login page.

Students will  have the opportunity to opt-out of Google Apps. By opting out, students will remain on the locally hosted Wesleyan e-mail and will continue to have a 100 MB limit on their e-mail account. Google has a much larger limit on their email accounts (7GB’s and growing). The option to opt-out will appear in your Student Portfolio in the coming days.

Once you have been moved to Google Apps for Education, you will not be able to return to Wesleyan hosted e-mail. If you choose to opt-out now, there will still be opportunities to opt-in in the future.

More information to follow soon.

We encourage you to explore Google Apps for Education at http://www.google.com/a/help/intl/en/edu/demos.html.

We also invite you to visit the Wesleyan Google Apps blog http://googleapps.blogs.wesleyan.edu.

The WSA-ITS Committee is dedicated to making technology more student friendly.

WesFiles is a centralized, web-based, document storage system that enables users to have easy network access to all their documents from anywhere. WesFiles replaces the old system of different storage locations for different types of documents, often requiring different front end programs and different usernames and passwords to gain access to files stored on different systems. There are many advantages to storing your documents in WesFiles.

  • Easy network access to all your documents from anywhere.
  • Easy web access. You simply have to connect to https://wesfiles.wesleyan.edu and provide your credentials to access all your documents.
  • WesFiles system can also be mounted on your desktop so it appears as though it is another disk on your computer.
  • Ease of collaboration – you can set the access control for any document yourself; you can also share documents with anyone who doesn’t even have a Wesleyan email account.
  • You don’t have to worry about backing up your files because WesFiles is backed up for you on a regular basis.
  • WesFiles lends itself to extensions easily. For example, ITS has written a dropbox function that the faculty can set up in WesFiles.
  • WesFiles provides a document workflow engine that is very powerful.

More information is available on the WesFiles blog.